To minimize the impact from ongoing crashing issues affecting Raptor Lake and Raptor Lake Refresh CPUs, Intel is extending warranty support for boxed Intel Core 13th and 14th generation desktop processors for two years The company announced that it is extending.

In a post on the Intel Community Forum, the company urges anyone experiencing "instability symptoms" on their pre-embedded machines to contact the system manufacturer's support team, and anyone who purchased a boxed CPU to contact Intel Customer Support.

Given that a law firm is investigating the possibility of a class action lawsuit against Intel regarding ongoing CPU instability issues, the warranty extension may currently nullify or avoid such potential legal consequences.

However, Reddit user jerubedo wrote a post detailing his experience with Intel's current RMA procedures. They attempted to RMA two Core i9 14900Ks, one from Amazon and the other from Microcenter as a brand new chip.

According to the Redditor, Intel claimed that both products may not be legitimate CPUs. for the chips purchased from Microcenter, jerubedo filled out an RMA form and submitted shipping address details and proof of purchase along with IHS photos

The RMA form was submitted to the IHS.

Although they refuted Intel's statements and provided further photos showing that the serial and batch numbers on the boxes matched the defective CPUs and were reported as valid by Intel's warranty checker tool, they claimed that Intel told them to return the CPUs to Microcenter instead They claimed that Intel told them to return the CPUs to Micro Center instead.

Eventually, after further correspondence with Intel, Micro Center accepted the chips in exchange for store credit.

For the second Amazon-purchased chip, the Redditor claimed that Intel provided him with the wrong serial number and told him that the CPU in question was a tray processor and not covered by the retail warranty. After contacting Intel with a clear photo of the serial number, Intel confirmed that the CPU was a retail unit and allowed the RMA to proceed, but with the following caveat We strongly recommend that you return the product to the place of purchase."

"Please familiarize yourself with the processor warranty terms and conditions and the warning at the bottom of the Warranty Information page: intel warranty information

In particular, "As part of Intel's ongoing efforts to prevent fraud in the marketplace, products submitted for warranty support found to be remarked or otherwise fraudulent products, please be advised that Intel reserves the right to retain such products and/or properly destroy such products.

At this point, jerubedo contacted Amazon to inform them of the situation. Even though the chip in question was nine months past the return acceptance period, Amazon accepted the return of the CPU.

As such, Intel is urging users of the affected chips to work with customer support to RMA the affected chips, but the process is currently not straightforward. [It goes without saying that if your CPU is affected by stability or crashing issues, contacting Intel is the right way to go first, but if you have had this experience, contacting the retailer where you purchased it to see if they can more effectively resolve the situation Might be worthwhile.