Asus has outlined how it will update its repair service for defective products, explaining in a separate response to customer protests about poor service.

Asus's new documentation contains more information on how to change the return process. Very recently, a process that has been exposed as ineffective and ludicrous by customers struggling to use it for its intended purpose.

Asus recognizes that our warranty, RMA communications, and repair services do not consistently meet these high standards and is committed to doing better."

This follows an earlier statement on customer concerns, which was hardly considered an admission of negligence.

Asus has outlined seven key improvement areas to focus on over the coming months. However, some of these issues are clearly systematic, and some of these improvements will only be enacted from 2024-9-30.

You can access the document yourself from Asus support [pdf warning]. Asus says that this will be a living document that will be updated with new information over time — rest assured, we will keep an eye on it.

It is easily changed here:

The last one stands out. It promises to "minimize price inconsistencies," which was one of the main pain points of customer reports that first frothy on the surface. Similarly, clearer communication in the quote email will reduce the risk that, you know, someone thinks you are charging them thousands of dollars (more than the cost of the product itself) for repairs to minor components.

Reddit and YouTube Chang

GamersNexus followed up by sending their ROG allies for repairs if you are not familiar with the original case against Asus suggested they were experiencing problems returning products to the company for repair or replacement. It had a ruptured thumbstick and an SD card (as many others have, this is another example of poor communication by Asus). No repairs within the expected warranty were allowed, and instead the channel received an estimate ofド200 for "damage by the customer.""This damage was not substantial and it took some time before and after the repair in the warranty period was approved and classified," he said.

Today, Asus seems to own its shortcomings somewhat. Although these kinds of systematic flaws are hard to gloss over as customers trying to buy a product. Why do I need to investigate to highlight an RMA process that is obviously ineffective? 

Trust fights hard and is easily lost.